Terms of Service
Conditions of Purchase, Authentication Guarantee & Client Standards
1. Authenticity & Warranty Standard
Every product acquired from The Bagga comes with our Lifetime Authenticity Guarantee. If any piece is verified non-genuine by an independent accredited forensic authenticator, the client receives a 100% immediate full refund.
2. Order Binding & Fulfillment
Orders submitted through our digital showroom or concierge desk become binding upon payment confirmation. High-value orders are shipped exclusively via insured white-glove transport requiring signature upon delivery.
3. Natural Leather Characteristics
Because full-grain leather is a natural organic material, minor grain variations, slight natural pores, and subtle dye depth shifts are hallmarks of genuine authenticity and not manufacturing defects.
4. Intellectual Property
All editorial guides, photography, and branding displayed on thebagga.com are the exclusive intellectual property of The Bagga.
5. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.