Contact The Bagga
We Are Ready to Help You
The Bagga customer service team is ready to help you with questions about products, ordering, shipping, or anything else. Feel free to contact us through one of the channels below. We are committed to providing fast responses and the best solutions for every need.
Store Address
Jl. Fashion Avenue No. 123
Jakarta Selatan, DKI Jakarta 12190
Indonesia
Phone
+62 812-3456-7890
Monday - Sunday, 09.00 - 21.00 WIB
Opening Hours
Monday - Friday: 09.00 - 21.00 WIB
Saturday - Sunday: 10.00 - 22.00 WIB
Send Us a Message
Fill out the form below and our team will contact you within 24 hours.
Frequently Asked Questions (FAQ)
Find answers to common questions about our purchasing and services
How do I place an order at The Bagga?
You can place an order through our website by adding products to the cart and following the checkout process. We also accept orders via WhatsApp at +62 812-3456-7890 and direct phone calls.
How long is the delivery time for my order?
Delivery time varies depending on your location: Jakarta (1-2 business days), Java (2-4 business days), Outside Java (3-7 business days). Deliveries are made by our trusted logistics partners such as JNE, J&T, and SiCepat.
Do The Bagga products have a warranty?
Yes, all The Bagga products come with an official 1-year warranty for production defects. The warranty does not cover damage due to misuse, accidents, or normal wear and tear.
What is The Bagga's return and refund policy?
We accept returns within 30 days from the date of purchase provided the product has not been used, is still in its original condition with tags attached, and is accompanied by proof of purchase. Refunds will be processed within 7-14 business days after we receive the product.
Is COD (Cash on Delivery) service available?
Yes, COD service is available for specific areas in Jakarta and surrounding areas. Please check COD availability during checkout. For other areas, we provide various other safe and trusted payment methods.
How do I properly care for a premium leather bag?
Premium leather bags require special care. Clean regularly with a soft cloth, avoid direct sunlight exposure, keep away from water, and use special leather conditioner for bags every 2-3 months. Read our full article on leather bag care for more details.